Queues Security Rights

Queues rights are selected from the Category drop-down on the Rights tab (CSM Administrator>Security>Edit Security Groups).

Right	Description (when checked )	Grant To:
Queue Manager? Rights are organized by scope: Blueprint, Global, Role, Team, and User.	Allows people working with the Queue Manager in the CSM Desktop Client (Tools>Queues>Queue Manager) to: Open: Open the Queue Manager. Add: Create Queues using the Queue Manager. Edit: Edit Queues using the Queue Manager. Delete: Delete Queues using the Queue Manager.	View/Run Only: Users Managers All rights: System administrators
Queues - remove items? Rights are organized by scope: Blueprint, Global, Role, Team, and User.	Allow: Allows selected Users to remove items from the Queues of the specified scope.	System administrators Managers Users
Queues - suspend/unsuspended items? Rights are organized by scope: Blueprint, Global, Role, Team, and User.	Allow: Allows selected Users to suspend/unsuspend records in the Queue for the scope.	System administrators Managers Users
Can remove items from other User's Queues?	Allow: Allows selected Users to remove items from another User's Queue.	System administrators Managers Advanced Users (Level 2 and 3 technicians)
User Queue settings?	Allow: Allows selected Users to define User Queue settings in CSM Administrator (Settings>Edit user queue settings).	System administrators Managers