Example: Enable Anonymous View of Knowledge Articles

The CSM Portal can be configured to allow Anonymous Users to view knowledge articles without having to log in to the CSM Portal.

Note: This is only one example of how Anonymous Security Group Users can be granted view access to a Business Object in the Portal. The specific Business Object used in this example may appear differently or not at all in your unique database. Click here for more generic instructions.

To enable anonymous view of knowledge articles:

In CSM Administrator, select Security > Edit security groups.
In the Group drop-down list, select the Anonymous Security Group (OOTB: Anonymous Browser).
Select the Business Objects tab.
In the Business Object drop-down list, select Knowledge Article.
Select the View check box for Knowledge Article and all associated fields you want the anonymous user to be able to view.
In the Business Object drop-down list, select Journal.
Select the View check box for Journal and all associated fields you want the anonymous user to be able to view.
In the Business Object drop-down list, select Journal - Comment.
Select the View check box for Journal - Comment and all associated fields you want the anonymous user to be able to view.
Select Save.
Note: Anonymous Users can only view the knowledge articles. Users who want to interact with or edit records must log in.