CSM 10.4 Documentation

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Default Teams and Workgroups

CSM provides several default Teams and Workgroups.

Default User Teams:
  • 1st Level Support
  • 2nd Level Support
  • 3rd Level Support
  • Change Advisory Board (CAB)
  • Facilities
Default Customer Workgroups:
  • Accounting
  • Business Development
  • Customer Service
  • Design
  • Executive
  • Finance
  • Human Resources
  • Information Technology
  • Marketing
  • Office
  • Operations
  • Sales
  • Shipping
  • Telesales

Use these default Teams/Workgroups as-is, edit them, or create your own using the Team and Workgroup Manager in CSM Administrator.

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