Text Search (only
applies to the Query Builder)
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Select the default setting for how the Query Builder searches
fields:
- All Search Words Should Exist in the Same
Field: Returns records only when both words are found in a single
field (example:
CSM and
software are found in the same field).
- Search Words Can Be Found in Different
Fields: Returns records if both words are found in different fields
in the same Business Object (example:
CSM is found in one field and
software is found in another field).
- Search For Different Forms of the
Word: Returns records that have plural and past tense forms of the
word and different verb tenses. For example, if the search is for
find, the records found will be those with
find,
finds, and
found.
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Quick Search should default to
using (only applies to Quick Search)
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Select the default setting for how Quick
Search searches fields:
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Knowledge Search should default to
using
(only applies to Knowledge Search)
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Select the default setting for how Knowledge
Search searches fields:
- All Words: Search uses all words
(AND is used to separate words in search). With the Relevancy ranking, "noise"
words are included in the search (example: "the" and "will"). An
All Words search is better at finding
records where users are looking for records containing all of the words in the
search string.
- Any Words: Search uses any of the
words (OR is used to separate words in search). With the Relevancy ranking,
this option ranks records higher that have more of the search words. An
Any Words search is better at ranking
records by those containing the most instances of any words in the search
string.
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