The Trusted Agent Server is installed on the same network as the
private resource to which it connects. For example, if you want to use Trusted
Agent for LDAP authentication, install the Trusted Agent Server on the same
network as your directory service.
Good to Know:
This task applies to on-premises and SaaS customers.
The Trusted Agent Server cannot be installed on the same server as
the Scheduling microservice provided by the
Cherwell Service Host;
this will break communication with
Overwatch.
To install the Trusted Agent Server:
- Open the Cherwell Installer.
- In the Trusted Agent section, select
Install.
The
Cherwell Trusted Agent Server Setup window
opens.
- Select
Install.
The
Trusted Agents Server Setup Wizard opens.
Note: You can also install the Trusted Agent Server from the
Cherwell Disk Image folder. Open the
Utilities folder and double-click the
Cherwell Trusted Agents Server.exe file.
- Select
Next.
- Select
I accept the terms in the license agreement.
- Select a custom installation location or select
Next to use the default location.
- Select
Install.
The Cherwell Configuration Manager launches.
- In the Cherwell Configuration Manager, select the
Start button. On the
Enable Trusted Agent Auto Update screen,
Enable Auto Update is enabled by default. If
you don't want the autoupdater service to check for new versions of the Trusted
Agent server, clear the checkbox. Use the Server Manager to
configure the Auto Update Service.
- Select
Finish.