Verify Trusted Agent Connections to the Trusted Agent Hub

When a Trusted Agent fails to connect to a Trusted Agent Hub, you should verify connection settings and shared keys between the Trusted Agent Service and Trusted Agent Hub.

For example, you should verify:

• The Trusted Agent Hub is enabled and operational. See Trusted Agent.
• You can connect to the CSM Browser Client from the machine that is hosting the Trusted Agent Service. If you cannot, the network connection between the Trusted Agent and Trusted Agent Hub may be experiencing a problem.
• A firewall is not preventing outbound communication from a Trusted Agent to the Trusted Agent Hub on port 443 (if using HTTPS) or port 80 (if not using HTTPS). (HTTPS should be used for all production Trusted Agent deployments.)
• The URL specified for the Trusted Agent Hub is valid and points to theCSM Browser Client web application. See Trusted Agent.
• The shared key specified for the Trusted Agent Service in Cherwell Server Manager on the Trusted Agent Server exactly matches the shared key for the Trusted Agent Hub using Cherwell Server Manager on the CSM web server. See Trusted Agent.
• Enable Debug level logging on the Trusted Agent Service to determine more information about the cause of the problem. See Trusted Agent