If enabled, anonymous users can view knowledge articles to help
solve issues without having to log in to the
CSM Portal.
To view knowledge articles as an anonymous user in the OOTB Portal:
- Open a browser and navigate to the
CSM Portal
home page, and then navigate to the
Knowledge Articles section.
- In the
Search field, type one or more keyword(s)
related to a knowledge article you want to view and select
Enter.
- In the search results, select the link to the knowledge article
you want to view.
Anonymous users can only view records. You must log in to
interact with or edit records in the Portal.