CSM 10.5 Documentation

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HR Position Updated and "Filled" Status

Inbound E-mail Example

Format:

#FilledBy# New Hire (this would be 'Employee' if it existing employee)

#FullName# Karen Michelle Purnell

#Address1# 33202 Glendale Blvd.

#Address2#

#City# Silver Spring

#State# MD

#ZIP# 20720

#StartDate# 04/16/2017

#GoesBy# KP

#PrimaryPhone# 123-456-7890

#Email# [email protected]

HR Position Record View

The fields are related at this point to the candidate that has been selected to fill the position.

E-mail notifications (indicated in the Journals tab) are created and sent to the Hiring Manager and the inbound e-mail initiating system (or other integration system).

IT Request is created: New Hire Access Request

Note: If 'Existing Employee' had been indicated instead of 'New Hire' for the candidate type, the Service Request generated would be different (Employee Access Request) and focused on a review as well as new accesses.

HR Case is created: New Hire Case

Note: If 'Existing Employee has been indicated, the HR Case generated would be different (Employee Transfer Case) and the Checklist applied would be 'Transfer' Checklist instead of an Onboarding Checklist.

Work Order is created: Workplace configuration

Confirmation E-mails


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