Create a Network Event to track and manage network-specific
events.
Network Events will generally be opened via automation but can also be
opened manually.
To manually create a Network Event:
- CSM Desktop Client
or
Browser Client
toolbar, select
.
- Provide a name and details of the event (optional).
- (Optional) Select an event type and service.
The type displays on the top of the form.
- Select a priority and event severity.
- Select a reported date time and who reported the event (optional).
- Select a source and external source ID (optional).
- (Optional) Select the assigned team and owner (Assigned
to field). You can also select the
Assign to Me link in the
Actions list.
- (Optional) Add notes to the
Response Notes field.
These fields are audited; Journal entries track modifications.
- (Optional) Select a cause code and add resolution details.
- (Optional) Initiate other Actions using the appropriate links in
the
Actions list, in response to a new Network
Event.