Add Accessories to a Computer CI and Mobile Device CI

Add accessories to a new Incident for a new employee setup or new computer request.

To add accessories to a computer CI and mobile device CI:

1. In the CSM Desktop Client, log a new Incident (New > Incident).

   A new Incident record is created.

2. Classify the Incident as a new employee setup:
   1. Service Classification: Select Employee Support > Add/Change > New Employee Setup.

      The New Employee Specifics form opens.

      The configured computer and mobile device accessory and cost values are also available on the New Device Specifics form. Access the form by classifying the Incident as a Request New Computer (Service Classification: Desktop Management > Computer > Request New Computer).

3. In the computer section, select an item from the Computer drop-down list (example: Latitude E5530 Laptop).
   Your department must have defined permissions to access the item.

   The defined computer accessories display.

   1. Select an accessory check box (example: Carrying Case $59.99).

      The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.

4. In the Mobile Device section, select an item from the Mobile Device drop-down list (example: iPhone 5 32GB).

   The defined mobile device accessories display.

   1. Select an accessory check box (example: Car Charger $19.95).

      The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.

5. Complete the Incident logging process.