OOTB Priority Matrixes
OOTB Priority Groups include:
- Standard: Standard Priority Matrixes for Incident and Request.
- E-mail/Calendaring: Priority Matrixes dedicated to the E-mail/Calendaring Service. Priority Groups and Priority Matrixes are customizable, so any Service/entity can have its own Priority Group/Matrix.
Standard Incident Priority Matrix
Standard Incident Priority Matrix | Impact | |||
Company | Department | Individual | ||
Urgency |
High | 1 | 2 | 3 |
Medium | 2 | 3 | 4 | |
Low | 3 | 4 | 5 |
Standard Request Priority Matrix
Standard Request Priority Matrix | Impact | |||
Must Have | Should Have | Whenever Possible | ||
Urgency | Expedite | 1 | 2 | 3 |
Standard | 2 | 3 | 3 |
E-mail/Calendaring Incident Priority Matrix
E-mail/Calendaring Incident Priority Matrix | Impact | ||||
Company | Department | Team | Individual | ||
Urgency | Critical | 1 | 1 | 2 | 2 |
Normal | 3 | 3 | 4 | 4 |
E-mail/Calendaring Request Priority Matrix
E-mail/Calendaring Request Priority Matrix | Impact | ||
Critical | Routine | ||
Urgency | Expedite | 1 | 2 |
Standard | 2 | 3 |