SLA Forms
Manage SLA forms in CSM Administrator through the SLA Business Object. The SLA form displays when you create a new (or modify an existing) SLA in the CSM Desktop Client or CSM Browser Client.
These SLA forms are available OOTB:
- Edit
- Preview
- SLA
- SLA Overview
- SLA Summary
To manage SLA forms:
- In CSM Administrator, select Create a New Blueprint.
- Select the SLA Business Object, and then select Edit Form.
- Under SLA forms, select the form you wish to manage.
- Make any necessary changes.
- Save the form and publish the Blueprint.