CSM 10.5.0 Enhancements List

CSM 10.5.0 Release Notes: enhancements include new features and changes in functionality.

Business Object Design Elements

• CSM-72902 MS Teams: A new MS Teams chat feature provides the ability to communicate with other team members without having to leave the Business Object record you are working on, as well as storing conversation history within the ticket.

Administration

• CSM-75570 Purge: A new Action called "Purge System Tables" is available to purge CSM system tables of email records and attachments on a scheduled basis.
• CSM-77224 Cherwell Service Host: Improved recovery of unused memory in the Cherwell Service Host.