Knowledge Article Automation Processes

CSM provides several Knowledge Article Automation Processes.

Name	Description
Notify Knowledge Article Owner of Assignment	When the Owned By field of a Knowledge Article is changed, the process initiates the "Notify Owned By" One-Step™ Action, which sends a notification email to the new owner.
Notify Knowledge Article Team of Assignment	When the Owned By Team field of a Knowledge Article is changed, the process initiates the "Notify Owned By Team via E-mail" One-Step Action, which sends a notification email to members of the team that owns the Knowledge Article.
Notify Owner of Comments	When a Journal is added to a Knowledge Article, an email notification is sent to the owner of the KA.