Knowledge Article Saved Searches
CSM provides numerous Knowledge Article (KA) saved searches.
Notable KA saved searches include:
| Saved Search | Returns | Association | Executed From |
|---|---|---|---|
| All Knowledge Articles | All KAs, regardless of status. | Knowledge Article | Updated Knowledge Articles widget, user-selectable Last Modified Date Time range |
| Articles with Dislike Votes | KAs by their "Dislike" count, in descending order. KAs with the most dislikes will be at the top of the search results. | Knowledge Article | |
| Articles with Like Votes | KAs by their "Like" count, in descending order. KAs with the most likes will be at the top of the search results. | Knowledge Article | |
| Articles with Usage Count | KAs by their usage count, in descending order. KAs with the most usage will be at the top of the search results. | Knowledge Article | |
| My KB Approvals | KAs awaiting my (current user) approval. | Knowledge Article | Awaiting My Approval widget |
| My Overdue KB Approvals | Overdue KAs awaiting my (current user) approval. | Knowledge Article | Awaiting My Approval Overdue widget |
| My Working KB Articles | KAs that are owned by me (current user), and are not yet published. | Knowledge Article | My Articles for Review widget |
| New Team Comments | KAs with user comments (on the CSM KA form). | Knowledge Article | New Team Comments widget |
| Published Articles | KAs with a status of Published. | Knowledge Article | Up For Review widget; user-selectable date range |
| Submitted Articles | KAs that have been submitted to the Knowledge team for Review or Approval. | Knowledge Article | Submitted Knowledge Article widget |