Logging in to CSM Applications

When logging in to CSM applications, select a connection, provide credentials, and select a role.

The main CSM applications require users to log in to access the system. These applications include:

• CSM Desktop Client or CSM Administrator
• CSM Browser Client
• Cherwell Portal

To Log in to a CSM Application:

1. Select a connection: Either directly to the database or to the Cherwell Application Server, which is connected to the database.
2. Provide CSM credentials: User ID and password.
3. Select a Role for the session (if the User has access to multiple Roles): For example, an administrator could have the Role of IT Service Desk or IT Service Desk Manager.