Launch the installation on the server to install the Server
application files. Use the
Cherwell Service
Management
installation wizard to begin the installation and the
Cherwell
Configuration Manager to configure the services.
Remember: Run the installation as a system administrator so
that all installation steps can execute successfully.
- In the CherwellDiskImage-English folder, right-click the
Cherwell_Service_Managment_Installation.exe file and select
Run as Administrator.
The
Cherwell Service Management installation window
opens.
- Select
Install in the
Server section of the
Cherwell Service
Management
installation wizard.
The
Cherwell Service Management Server Setup window
opens.
- Select
Install in the
Cherwell Service Management Server Setup window.
The install begins and the
Cherwell Service
Management
Server Setup Wizard opens.
- Review the introductory text, and then select
Next.
- Select
I accept the terms in the license agreement,
and then select
Next.
- Use the default location folder in which to install the Server
installation files or select
Change to browse to another location. We
recommend accepting the default installation folder. See
Folder Selection Options.
Select
Next.
- Select
Install to start the installation.
After the installation begins, the
Cherwell Configuration Manager opens.
- Select
Start on the
Cherwell Configuration Manager.
- Select the database components to install, and then select
Next. See
Database Selection Options.
- Select which
CSM services to enable by default, and then select
Next. See
Server Selection Options.
- Provide the
Cherwell Server account credentials that will be used to launch the
CSM services, then select
Finish. See
Server Log in Information.
- The next page depends on selections made on the
Database Selection page:
- Cherwell demo database: The Connection
Wizard opens to help
configure the Server connection (the
connection between the
CSM Application Server and the
CSM database).
- Update an existing database: A prompt
appears to select an existing
CSM database to update. Select a database, log in, and then approve the
update. Select
OK when the wizard shows that the update is
complete.
- Not update any data: Installation is
complete. A database update is typically necessary, so there might be a prompt
to update the database upon first run of the applications.
- If prompted, select an installation environment:
- Development: The database file is being used to configure
functionality.
- Production: The database file meets all requirements, has been
tested, and is ready for business use.
- Test: The database file is being used for testing purposes.
The environment type provides visibility into the environment
you are working with while managing your system. Once this value is selected,
it displays in the client login windows, window titles for the
CSM Desktop Client
and
CSM Administrator
(when
configured), the Health Check Results window, and the
Company Information drop-down in the
CSM Browser Client
and
CSM Portal.
You can leverage these values in your configurations using their associated
System Functions.
- Provide a default password for the
Cherwell Message
Queue Service,
and then select
Finish.
- The base URL of the
Cherwell REST API is
automatically populated. If you need to edit it, see
Set the Base URL for the Cherwell REST API.
- Select
Close on the
Cherwell Configuration Manager.
- Select
Finish on the
Cherwell Service Management Setup Wizard.
- Select
Close on the
Cherwell Service Management Server Setup window.