Use Attachments

You can add attachments to emails, as a knowledge source, records, or document repositories.

In CSM, attachments can be used with:

• Email: Add an attachment to an email sent from CSM.
• Knowledge: Add an attachment as an Attachment Knowledge Source that can be accessed through a knowledge search. For more information, see Search Knowledge.
• Records: Add an attachment to a Business Object record.
• Attachment Manager: Add an attachment directly to the Attachment Manager.
• Document Repository: Add an attachment to a document repository within the Attachment Manager.

When working with attachments, users can:

• View an Attachment.
• Attach a record to another record.
• Attach a file (imported). See Attach (Import) Files to a Record.
• Attach a file (linked). See Link a File to a Record.
• Attach a web page. See Attach a Web Page to a Record.
• Attach an image from the clipboard. See Attach an Image from the Clipboard to a Record.
• Create a shortcut to an attachment. See Create a Shortcut to an Attachment.