You can add
CSM
users to Slack channels if they belong to the Slack workspace configured for
CSM
and their Slack email address is identical to the one in the
CSM
address book. You can add users when you create the Slack channel or add them
to the conversation later.
You can add one user to the channel at a time.
To add users to a Slack
channel from
CSM:
- From a saved Business Object record, expand the
Related Items pane.
- Select the
Chat page, and then:
- Select
Start Slack Conversation.
- Select the
Invite Users icon.
- On the
Channel Properties dialog:
- Type the email address of the user.
- Select the
Address Book icon, and then search for or
select the user to add.
Tip: To select multiple users, hold down the
Ctrl key and select each user to add from the list.
- Select
OK.