Third-party chat integrations, such as adding Microsoft Teams to
the
Related Items pane, must be enabled at a global level
before they are available to users. Access third-party chat integrations
settings from
CSM Administrator.
This task is part of a larger workflow:
Configure Teams Chat for the
Related Items Pane.
To enable Microsoft Teams integration:
- From
CSM Administrator, go to
.
- On the
General page, select
Enable Chat Integration, and then from the
Provider Type drop-down list, select
Teams.
If
Enable Chat Integration is not selected the
Chat tab is hidden in the
CSM Desktop Client
and the
CSM Browser Client.
- Select the
Teams page.
- Provide settings as required for your integration by setting these
options:
| Client ID |
Your Application
(client) ID. This can be found in Azure Active Directory. Select
App Registrations, and then select the app
in the registrations list to view the details. You may need to select
All Applications to view the app
registration if you are not the owner. |
| Tenant ID |
Your Directory (tenant)
ID. This can be found in Azure Active Directory. Select
App Registrations, and then select the app
in the registrations list to view the details. You may need to select
All Applications to view the app
registration if you are not the owner. |
| Client Secret or Private
Certificate |
Select either the
Use Secret or
Use Certificate option, depending on which
method you want to use for authentication. Client secrets or private
certificates can be generated in Azure Active Directory. |
| Username |
The dedicated user name.
The dedicated user must be a member of Azure Active Directory where the app
registration resides and a member in the Teams workspace in
CSM. |
| Password |
The dedicated user
password. |
| Test |
Select
Test to verify the Teams settings.
If this test fails, an error message displays in the
dialog.
|
| Cloud Instance |
Change the cloud
instance against which you authenticate by selecting a choice from the
drop-down list. In most situations, you should not change this from the
default. |
- Select
OK.