About Counters

Use a Counter to increment:

• Record IDs (example: Incident, Problem, Change, etc.)
• Purchase Orders
• Asset Tags
• Announcement counts

  

In CSM, Counters can be used by Expressions to increment values in:

• Fields (ex: Record ID values).
• One-Step Actions (ex: On a Purchase Order to generate a new tracking number).

CSM provides several OOTB Counters. Use these OOTB Counters as-is, edit them, or create new Counters using the Counter Manager.