Email Use CSM email features to keep a record of communication between stakeholders. Related topics About CSM Email Use email to track correspondence about specific records. Using Email Accounts When working with email accounts, you can send email messages from within CSM using the Email Message window. You can also track email correspondence in Journals. Configure a Personal Email Account Personal email accounts are configured in the E-mail Options window in CSM. About the Cherwell Outlook Add-In Parent topic:CSM Features