Use the Knowledge Source Manager to create, edit, delete, and
organize knowledge sources.
To create a Knowledge source:
- Open the Knowledge Source Manager.
- Select a scope and subfolder (if needed).
- Select
Create New
.
The
Knowledge Source Properties window opens.
- Select the type of Knowledge source that you want to create.
- Attachment: Search imported
documentation (example: White papers) in the
CSM Knowledge source system using the Attachment Manager
().
- Business Object:
Search a specific type of Business Object as well as
its children and attachments.
- Web: Search a specific website.
- Define additional criteria for the search.
Additional search criteria varies based on the type
of Knowledge Source you create (Attachment Knowledge Source, Business Object
Knowledge Source, or Web Knowledge Source). Use this criteria to narrow your
search.
- Select
Save.