One-Step Actions A One-Step™ Action is an entity that initiates one or more defined Actions (example: Create an Incident record). Related topics About Actions An Action is an activity that can be initiated manually from a button, link, menu bar item, or widget or automatically from an Automation Process, One-Step™ Action, or Email Monitor to execute a command or display/run a CSM item For example, you can use an Action to print a record, display a dashboard, or run a search. Managing Actions CSM provides several tools for managing Actions. About One-Step Actions A One-Step™ Action is made up of a series of Actions and can be simple (a few Actions) or complex (multiple Actions that run under conditional circumstances). Use One-Step Actions to automate common or repetitive tasks. Using One-Step Actions Users can view and run One-Step™ Actions from a variety of locations in CSM. Managing One-Step Actions Use the One-Step Action Manager to view, create, edit, and delete One-Step Actions. Configuring One-Step Actions One-Step™ Action Security rights are configured in CSM Administrator. Troubleshooting One-Step Actions This section outlines potential issues that might occur while using One-Step™ Actions and how to rectify these issues. If you have an issue that is not included, contact Cherwell Support for assistance. Action Blocks Use Action Blocks to build sets of Actions you can reuse in other One-Step™ Actions across your CSM Business Objects. Parent topic:CSM Features Related concepts Open the One-Step Action Manager Open the One-Step Editor Open the Action Manager