Troubleshooting mApp Solutions

Some situations may fall outside the expected setup for mApp® Solutions. Use these steps for those cases.

If you must apply a mApp Solution to your system but already have a previous version of the same mApp Solution applied on your database, you cannot go about applying the mApp Solution like normal. However, there are three approaches you can take to apply the mApp Solution without compromising your data.

Important: For all three approaches, make sure to follow the steps on a development or test system and test thoroughly before moving changes to your production system.

First Approach

Make a copy of your existing system in a development or test environment with the existing mApp Solution applied.
Apply the new version of the mApp Solution on top of it and scan the Blueprint. You will receive errors.
Select each error one by one and determine what needs to be resolved.
Resolve each error, one at a time.

Second Approach

On a development or test system, restore a Demo.czar, then apply the new mApp Solution.
One by one, compare the features of the new mApp Solution against your production system with the existing mApp Solution to see what changed compared to your existing mApp Solution.
If there are features in the new mApp Solution that you want but do not have on the existing mApp Solution, add them to a Blueprint or create a new mApp Solution with only those features.
On another development or test system with a copy of your production database and your existing mApp Solution, apply your new isolated Blueprint or mApp Solution with only the features you want, and scan it.
If you receive errors, determine what errors need to be resolved and resolve them one at a time.

Third Approach

On a development or test system, restore a Demo.czar, then apply the new mApp Solution.
One by one, compare the features of the new mApp Solution against your production system with the existing mApp Solution to see what changed compared to your existing mApp Solution.
If there are features in the new mApp Solution that you want but do not have on the existing mApp Solution, build them from scratch on a separate development or test environment with a copy of your production database, using the demo environment with the new mApp Solution as a reference guide on what to build.