Chat Service Integration Features Security Rights
Chat Service Integration Features rights are selected from the Category drop-down list on the Rights tab in CSM Administrator ().
| Right | Description (when
checked
 )
|
Grant To: |
|---|---|---|
| Add chat session history to Business Objects? | Allow: Allows selected users to manually add a remote support session history to Business Objects using the Add Chat Session History command in the CSM Desktop Client. |
|
| Can process chat session events and create and modify Business Objects in web service? |
Allow: Allows CSM to automatically process remote support session events as well as create and modify Business Objects by logging into Cherwell as a user specified in the General page of the Chat and Remote Support Connector Settings window.
This setting is for users who are configured to process
BeyondTrust remote support session end notifications. If this privilege is not
allowed, BeyondTrust events are ignored.
|
|
| Chat settings? | Edit: Allows selected users to edit remote support service settings in CSM Administrator (). |
|
| Request a new chat session? | Allow: Allows selected users to initiate new remote support sessions using the New Chat Session command. |
|
| Request a new device administrator session? | Allow: Allows selected users to remotely control a device using the Remotely Administer a Device command. |
|
| Request chat service information? | Allow: Allows selected users to access information about the BeyondTrust remote support service (using the Display Chat Service Information command), such as API version information. |
|