Use the
Current Object Values window to view a read-only list
of fields and values in an active Business Object directly from the
System Analyzer window, rather than modifying forms to
show all fields or using
One-Step™
Action
prompts to show relevant data while troubleshooting.
Good to know:
- A Business Object record (example: Incident) must be open to view
fields and values.
- All fields are read-only. Security rights control which fields you
can view.
- To enable the ability to copy a value to the clipboard, select a
value in the
Value column, and then double-click the value
or press
F2.
To view Business Object fields and values:
- With an active Business Object record open in the
CSM main window, open the System Analyzer ().
- Select the
Business Object Field Values button.
The
Current Object Values window opens.
- Optionally, define how field values are displayed.
- Select the
Show/Hide Fields button to show or hide
fields that do not have values.
- Select the
Sort Fields button to sort fields in folders
based on type (example: SLA, Status, Time Tracking, etc.).
- Select the
Relationships button to specify whether or
not all Business Object relationships should be loaded.
If you do not select this option, only the relationships with
data that has been loaded will display in the
Current Object Values tree. If you select
this option, the
Current Object Values tree will execute a
query against all relationships and cause records to be loaded, even if the
relationships have not yet been referenced. Selecting this option might cause
additional loading time, and can potentially alter expected behaviors because
it affects the order in which operations occur. After this option is selected,
clearing it will not affect the current record, since the relationship data
will already be displayed. However, it will affect the data displayed for the
next record that you view.
- Select
Close.