Verify Clients Are Using a 3-Tier Connection
Authentication requests that originate on a CSM client, such as CSM Administrator, are only sent through a Trusted Agent if the CSM client has a 3-tier connection to a Cherwell Application Server and the request is processed by the Cherwell Application Server.
Other reasons why authentication requests may not be sent through a Trusted Agent include:
- Trusted Agent is not enabled on CSM servers using Cherwell Server Manager. See Configure the Trusted Agent Server.
- There is no Trusted Agent available to process the request. This situation is noted in a Debug log by the Trusted Agent Hub. See Trusted Agent Logging.