If you install
CSM
server applications on remote servers, you must upgrade each server application
when you upgrade
CSM.
This includes the
Cherwell Service Host
and all Trusted Agents Servers.
For best results, follow this process to
upgrade
CSM
server applications on remote servers:
- Stop all
CSM
services on the remote machine. For example:
- Use the Server Manager or the Configuration Command Line
Utility to stop the Application Server and the
Cherwell Service Host.
See
Application Server Command Line Options and
CherwellMQS
Command Line Options.
- Use the Windows Services Manager or the Configuration Command
Line Utility to stop the Cherwell Message Queue Service (CherwellMQS).
- If you use Trusted Agents, stop the Trusted Agents Service on
all servers on your network.
- Perform the
CSM
Server upgrade.
- Perform the upgrade for the
CSM
server application on the remote machine. For example, run the
Trusted Agents Server installer on a server
on the same network as your private resource.
- Start the server application service on the remote machine.
- Test the connection between
CSM
and the
CSM
server applications on remote servers. For example, use the
Trebuchet.ServerConfigTool.exe file on the remote server to test the connection
between Trusted Agents Hub and the Trusted Agents Server.
You must upgrade all Trusted Agents Servers so they are
compatible with the version of
CSM
running the Trusted Agents Hub. Incompatible versions are logged to the Trusted
Agents Server log. For more information, see
Trusted Agents Logging.