Knowledge Management Security Group Permissions

CSM provides default security group permissions for Knowledge Management. Administrators use the CSM AdministratorSecurity Groups window to view and manage these permissions.

For configuration steps, see Configure Knowledge Security Group Permissions. Knowledge Administrators also view and manage Knowledge Teams.

Security group permissions control access to CSM functionality and are managed on the Security Groups window. To access this window, in CSM Administrator select Security > Edit Security Groups.

Security Groups > Rights > Knowledge

On the Security Groups window, select the Rights tab. In the Category drop-down list, select Knowledge. See Knowledge Security Rights for the default security group rights for Knowledge.

Security Groups > Business Objects > Knowledge Article, Incident Category, Journal - Comment

On the Security Groups window, select the Business Objects tab. The following are the default Business Object permissions by group:

Group	Business Object	General (selected )	File Attachments (selected )
Admin	Knowledge Article	View Add Edit Delete Can change Retired to Technical Review	View Add Edit Delete
	Incident Category	View Add Edit Delete	View Add Edit Delete
IT Service Desk Level 1	Knowledge Article	View	View Add
	Incident Category	View Add Edit	View Add Edit Delete
IT Service Desk Level 2 & 3	Knowledge Article	View	View Add
	Incident Category	View Add Edit	View Add Edit Delete
IT Service Desk Manager	Knowledge Article	View	View Add
	Incident Category	View Add Edit	View Add Edit Delete
Knowledge Manager	Knowledge Article	View Add Edit Can edit Retired Can change Retired to Technical Review	View Add Edit
	Incident Category	View Add Edit	View Add Edit Delete
Portal Customer	Knowledge Article	View Edit Limit records based on criteria	View
	Incident Category	View	View
	Journal - Comment	View Add Edit	View Add Edit
Portal Workgroup Manager	Knowledge Article	View Add Edit Limit records based on criteria	View
	Incident Category	View	View
	Journal - Comment	View Add Edit	View Add Edit
Service Desk - KM Tier 1	Knowledge Article	View Add Edit	View Add Edit
	Incident Category	View Add Edit	View Add Edit Delete

For additional information about CSM security, see About Security.