Knowledge Source Manager

Use the Knowledge Source Manager to complete general CSM Item Manager operations for knowledge sources.

There are several ways to open the Knowledge Source Manager.

Good to Know:

• System is the only available scope. Create subfolders underneath this scope to organize items.

• Use the context (right-click) menu to quickly access menu bar/toolbar options.
• For more information about working in CSM Item Managers, refer to the Item Managers documentation.