Upgrading Remote Servers

If you install CSM server applications on remote servers, you must upgrade each server application when you upgrade CSM. This includes the Cherwell Service Host and all Trusted Agents Servers.

For best results, follow this process to upgrade CSM server applications on remote servers:

  1. Stop all CSM services on the remote machine. For example:
    • Use the Server Manager or the Configuration Command Line Utility to stop the Application Server and the Cherwell Service Host. See Application Server Command Line Options and CherwellMQS Command Line Options.
    • Use the Windows Services Manager or the Configuration Command Line Utility to stop the Cherwell Message Queue Service (CherwellMQS).
    • If you use Trusted Agents, stop the Trusted Agents Service on all servers on your network.
  2. Perform the CSM Server upgrade.
  3. Perform the upgrade for the CSM server application on the remote machine. For example, run the Trusted Agents Server installer on a server on the same network as your private resource.
  4. Start the server application service on the remote machine.
  5. Test the connection between CSM and the CSM server applications on remote servers. For example, use the Trebuchet.ServerConfigTool.exe file on the remote server to test the connection between Trusted Agents Hub and the Trusted Agents Server.

    You must upgrade all Trusted Agents Servers so they are compatible with the version of CSM running the Trusted Agents Hub. Incompatible versions are logged to the Trusted Agents Server log. For more information, see Trusted Agents Logging.