Create a Knowledge Article in the Portal

By default, only members of the Portal Workgroup Manager Security Group have the rights to create new Knowledge Articles in the CSM Portal.

To create a new Knowledge Article in the Portal:

  1. In the supplied IT Portal site, open the Knowledge Article dashboard by selecting Knowledge Articles on the menu bar.
  2. Select Create a Knowledge Article in the Search Knowledge Articles section.
  3. Select an Article Type.
  4. Provide a title and the article content.
  5. Select Save.