You can use the following keyboard shortcuts when working in the CSM Desktop Client.
|F2||Rename current item|
|F3||Show the legal values for a field|
|F4||Heads Up Display|
|F6||Displays the current user's information|
|F7||Displays the current user's configuration items|
|F8||Zooms the current field (if a large text field)|
|Ctrl+C||Copy current text to the clipboard|
Switch to the preferred culture.
|Ctrl+K||Paste the text from the current field into Knowledge Search pane|
Switch to the last culture you selected.
|Ctrl+S||Save the current record|
|Ctrl+T||Toggle between form and list views|
|Ctrl+V||Paste text from the clipboard|
Switch between the preferred culture and the last selected culture.
|Ctrl+X||Cut current text to the clipboard|
|Ctrl+Y||Redo last operation that was undone|
|Ctrl+Z||Undo last operation|
|Alt+Down arrow key||
Open a combo-box
Move down in a list of records
|Alt+Left arrow key||Move back to previous location|
|Alt+Right arrow key||Move forward|
|Alt+F1–F8||Select tab in the current form arrangement|
|Ctrl+F4||Go to home page|
|Ctrl+F5||Displays Self-Service settings (Self-Service setup must be configured on your machine and you must be on a customer type that is set up to be exposed via Self-Service)|
|Ctrl+scroll||Zoom in/out in editors|
|Ctrl+Shift+E||Email current customer|
|Ctrl+Shift+F||Displays the grid filter for a selected grid column|
|Ctrl+Shift+K||Paste the text from the current field into Knowledge Search pane and searches|
|Shift+drag||Ignore snapping in an editor|
|Defined in our database, but can be changed by the user:|
|Shift+Alt+C||Go to Quick Search for customer|