Keyboard Shortcuts
You can use the following keyboard shortcuts when working in the CSM Desktop Client.
| Key | Action |
|---|---|
| F1 | Help |
| F2 | Rename current item |
| F3 | Show the legal values for a field |
| F4 | Heads Up Display |
| F5 | Refresh |
| F6 | Displays the current user's information |
| F7 | Displays the current user's configuration items |
| F8 | Zooms the current field (if a large text field) |
| F10 | Select Menu |
| Ctrl+C | Copy current text to the clipboard |
| Ctrl+D |
Switch to the preferred culture. |
| Ctrl+K | Paste the text from the current field into Knowledge Search pane |
| Ctrl+L |
Switch to the last culture you selected. |
| Ctrl+S | Save the current record |
| Ctrl+T | Toggle between form and list views |
| Ctrl+V | Paste text from the clipboard |
| Ctrl+W |
Switch between the preferred culture and the last selected culture. |
| Ctrl+X | Cut current text to the clipboard |
| Ctrl+Y | Redo last operation that was undone |
| Ctrl+Z | Undo last operation |
| Alt+Down arrow key |
Open a combo-box Move down in a list of records |
| Alt+Left arrow key | Move back to previous location |
| Alt+Right arrow key | Move forward |
| Alt+F1–F8 | Select tab in the current form arrangement |
| Ctrl+F4 | Go to home page |
| Ctrl+F5 | Displays Self-Service settings (Self-Service setup must be configured on your machine and you must be on a customer type that is set up to be exposed via Self-Service) |
| Ctrl+scroll | Zoom in/out in editors |
| Ctrl+Shift+E | Email current customer |
| Ctrl+Shift+F | Displays the grid filter for a selected grid column |
| Ctrl+Shift+K | Paste the text from the current field into Knowledge Search pane and searches |
| Shift+drag | Ignore snapping in an editor |
| Defined in our database, but can be changed by the user: | |
| Ctrl+Shift+I | New Incident |
| Shift+Alt+C | Go to Quick Search for customer |