Log in to a CSM Portal
The CSM Portal can be configured so customers and users do not need to log in, but functionality is limited until a login is complete.
To log in to a CSM Portal:
- Navigate to https://server/CherwellPortal, where server is the location where CSM Web Applications are installed.
This opens the default site chosen by your administrator.
To navigate to a specific site, specify the site in the URL (example: https://server/CherwellPortal/Marketing).
- Depending on the design of the CSM Portal, you may need to select the Login link. Consider that not all Portals and sites require login.
- Provide your user name and password. If Windows/LDAP authentication is enabled, provide your Windows credentials.
- Select Login.