Troubleshoot Uploading Attachments
If Users are having trouble uploading attachments, make sure that they have rights to the Attachments directory.
- Go into IIS and find the Attachments directory under the Self-Service virtual directory.
- Right-click and select Properties.
- Go to the Directory Security tab.
- Press the Edit button in the Anonymous Access box. Ensure that User is set up.
Users might also need rights to the actual directory on the hard drive.