Troubleshoot Uploading Attachments

If Users are having trouble uploading attachments, make sure that they have rights to the Attachments directory.

  1. Go into IIS and find the Attachments directory under the Self-Service virtual directory.
  2. Right-click and select Properties.
  3. Go to the Directory Security tab.
  4. Press the Edit button in the Anonymous Access box. Ensure that User is set up.

    Users might also need rights to the actual directory on the hard drive.