View Knowledge Articles as Anonymous User

If enabled, anonymous users can view knowledge articles to help solve issues without having to log in to the CSM Portal.

To view knowledge articles as an anonymous user in the OOTB Portal:

  1. Open a browser and navigate to the CSM Portal home page, and then navigate to the Knowledge Articles section.
  2. In the Search field, type one or more keyword(s) related to a knowledge article you want to view and select Enter.
  3. In the search results, select the link to the knowledge article you want to view.

    Anonymous users can only view records. You must log in to interact with or edit records in the Portal.