Assigning a Case (Team Manager)

The Team Manager reviews the My Team's Work Dashboard to identify areas requiring actions.

To assign an HR Case, perform the following steps:

  1. On the My Team's Work Dashboard, select an unassigned case.
  2. Select an Owner for the ticket. This owner is a member of the manager's teams.
  3. Assign a Priority will be blank if the case is created from the User Portal or e-mail.