Cherwell HR Case Management Dashboards and Reports

HR My Home Dashboard

HR My Work Dashboard

HR Management Oversight Dashboard

HR My Team's Work Dashboard

Team Unassigned Cases provide a count of the tickets that have no owners from the team. This can also be seen easily in the Cases Owned by My Teams grid and reviewing the column called Owned By. If it is blank, then an owner has not been assigned and the ticket is not being actively worked.

Team Follow-Ups provide a count of tickets where a case worker has selected a follow-up date and that date is equal to today or earlier.