Cherwell HR Case Management Dashboards and Reports
HR My Home Dashboard
HR My Work Dashboard
HR Management Oversight Dashboard
HR My Team's Work Dashboard
Team Unassigned Cases provide a count of the tickets that have no owners from the team. This can also be seen easily in the Cases Owned by My Teams grid and reviewing the column called Owned By. If it is blank, then an owner has not been assigned and the ticket is not being actively worked.
Team Follow-Ups provide a count of tickets where a case worker has selected a follow-up date and that date is equal to today or earlier.