Service Request (Employee Separation Request)
The Tasks included in the Employee Separation Service Request are based on standard offboarding tasks from a Service Catalog Template (SCT) as well as added tasks representing known equipment and accesses. This section outlines the Service Request and associated Task information.
Categorization: The categorization within Cherwell HR Case Management is unique value set; it will not interfere with an existing implementation, and can be easily modified.
Requestor: Hiring Manager.
Tasks: Generated by the associated SCT, which is applied by selecting the Initiate IT Off-boardingOne-Step™ Action.
The Service Request (and associated Tasks) is worked through completion as a normal IT request ticket.