HR Position Approved
Two key Status values trigger workflow - Approved and Filled. This example will follow the Position Approved process.
A Service Request is created with associated Tasks based on the disposition of the HR Position (new or existing). Optionally, a Work Order for facilities related activities would be created as well.
When a Position record is created, and given a status of Approved, a Service Request ticket is created to order new equipment or review existing equipment. A One-Step™ Action determines the appropriate Service Catalog Template for the Service Request. If the Facilities mApp Solution is also installed, a Work Order is also created.