Service Request Created (New Position)

When a Service Request is created for a New Position, the tasks included depend on whether the position is new or existing. The following information outlines the Service Request and associated Task information.

Categorization: The categorization within Cherwell HR Case Management is unique value set; it will not interfere with an existing implementation, and can be easily modified.

Requestor: Hiring Manager.

Tasks: Generated by the associated SCT applied by the One-Step Action initiated when the HR Position was approved. Additional Tasks can be easily added (as Work Units) in the SCTs for related activities.

The Service Request (and associated Tasks) is worked through completion as a normal IT request ticket.