Work an HR Case

When working an HR Case, you can manage multiple related tasks, streamline workflow, or escalate the Case to another team.

  1. You can escalate an HR Case to another team. Selecting the Assign to Escalation Team link will re-assign the Case to the default escalation team (identified in the Case Service table). You can assign it to a different team if necessary, but you must use the Assign to Escalation Team link first.
  2. Use the Tasks tab to manage associated tasks.
  3. Use the Skip Task and Quick Complete Task Actions to streamline the workflow.