Add Service Catalog Items

Use the Company form to add Service Catalog items.

The Managed Service Provider (MSP) mApp® Solution allows technicians to log Incidents and Service Requests for External Customers. After the Service Catalog items are added to the Company, technicians using the Service Classification related item picker will have access to only the options for that External Customer.

To add Service Catalog items:

  1. Select the MSP Services page.
  2. Select the Link records button in the toolbar.
    The Incident SubCategory Selector window opens to show the MSP’s entire Service Catalog availability.
  3. Highlight the Service Catalog items to be linked to the Company record.
  4. Select OK.
    The Service Catalog items are linked to the Company record.
  5. Save the Company record.