Configure MSP Security Groups and Roles
The Managed Service Provider (MSP) mApp® Solution introduces Security Groups to control permissions for Service Desks.
The following Security Groups are now included with the MSP mApp Solution:
- Company Service Desk 1
- Company Service Desk Manager
Action | Company Service Desk 1 | Company Service Desk Manager |
---|---|---|
Log and work on Incidents and Service Requests | ONLY companies they have been assigned to support | ONLY companies they have been assigned to support |
Search for Incidents and Service Requests | Return results linked to the Companies that user supports | Return results linked to the Companies that user supports |
Search for Company records | Return only results for Companies that the user has been linked to | Return only the results for Companies that the user has been linked to |
Available Company record actions | View only (Cannot Add, Edit, or Delete) | View, Add, and Edit (Cannot Delete) |
Search for Customer – External records | Return results linked to only the Companies that user supports | Return results linked to only the Companies that user supports |
Available Customer – External record actions | View, Add, and Edit (Cannot Delete) | View, Add, and Edit (Cannot Delete) |
There are certain roles associated with each of the new Security Groups. The following roles are associated with the Company Service Desk 1 Security Group:
- Company Service Desk 1
- IT Service Desk Manager
The following roles are associated with the Company Service Desk Manager Security Group:
- Company Service Desk Manager
- IT Service Desk Manager