HR Knowledge Article Actions

Use the Actions list to quickly initiate actions, including a technical review, adding attachments, emailing the customer, and more.

Actions include:

• Add Attachments: Add files to the HR Knowledge Article.
• Technical Review: Sends the HR Knowledge Article to the Technical Review team. Once completed, this option is no longer enabled.
• Format Review: Sends the HR Knowledge Article to the Format Review team. Once completed, this option is no longer enabled.
• Email Customer: Generates an email with a link to the Knowledge Article.
• Review Completed: Review process complete.