The Difference between Cherwell Core and Out-of-the-Box Content
CSM provides two layers of data: Cherwell Core, which is the platform on which CSM runs, and out-of-the-box (OOTB) content, which is provided as a starting point for all installations.
- Cherwell Core Platform
The underlying layer of CSM that sits on top of the SQL server and provides the tools used to create and customize the functionality and design of your CSM system. Use the System Upgrade tool to upgrade Cherwell Core without affecting data.
- Out-of-the-Box (OOTB) Content
Predefined functionality and design that is applied with new installations on top of the platform. Typically, system administrators modify the OOTB content to fit the needs of their organization. OOTB content cannot be upgraded without overwriting existing data, but system administrators can apply new functionality to their system either manually or using mApp Solutions.
The following figure shows the three layers of CSM: content, Cherwell Core, and SQL Server.
Find the CSM Platform Version
To determine which platform version you are using:
- On the CSM Desktop Client or CSM Administrator menu bar, select Help > About.
The version number displays in the window.
Find the OOTB Content Version
To determine which OOTB content version you are using: