BeyondTrust mApp Solution Items
The Items table provides a list of items included when applying the mApp Solution and the typical merge action.
These are the items included in this mApp Solution:
|
Item Category |
Item |
Typical Merge Action |
|---|---|---|
| Automation Process | BeyondTrust Update Session Record | Import |
| Business Hours | Service Desk Hours | Don't Change |
|
Business Object |
Journal - Integrations Audit | Import |
| Config - Computer, Configuration Item, Incident, Journal - Comment, Journal - Customer Request, Journal - History, Journal - Mail History, Journal - Note, Journal - Queue History, Journal - SLM History | Don't Change | |
| Journal - Remote Support History | Overwrite | |
| Journal | Merge | |
| Custom View | Portal Default | Don't Change |
| Expression | 400, 401, 403, 404, 405, 500, 503, json, xml, BeyondTrust Client ID and Secret, Chat Availability, Is WorkingHours, Server Date plus 1 hour | Import |
| Service Desk Open | Overwrite | |
| Field | Journal Type Name, Chat Conversation, Chat Event Details, Chat Start Time, Created By, Created By ID, Created Culture, Created Date Time, Details, Journal Type Name, Journal TypeID, Last Modified By, Last Modified By ID, Last Modified Date Time, LastModTimeStamp, Marked as Read, Owned By, Owned By ID, Owned By Team, Owned By Team ID, Parent RecID, Parent TypeID, RecID, Show In Self Service, Sub Parent ID | Overwrite |
| Caller, Collection Name, Created By, Created By ID, Created Culture, Created Date Time, Details, Direction, Journal Type Name, Journal TypeID, Last Modified By, Last Modified By ID, Last Modified Date Time, LastModTimeStamp, Marked as Read, Parent RecID, Parent TypeID, RecID, Request, Response Code Show In Self Service, Sub Parent ID, Success, Version, Web Service, Attempts, Chat End Time, Chat Recording URL, Chat Session ID, Chat Session Key, Chat Session Report ID, Customer Full Name, Customer Survey Complete, Representative, Representative Survey Complete, Service Name, Success | Import | |
| Form | BeyondTrust CI Controls, BeyondTrust Controls, JournalIntegrationsAudit, BeyondTrust Report | Import |
| ConfigComputer View-only, Incident Edit-existing, Incident View-only | Don't Change | |
| Grid | JournalServices | Import |
| Image | beyondTrust 16x16, beyondTrust 32x32, Create Chat Session | Import |
| Index | History_HistoryType, Journal_ParentRecordID, Journal_ParentTypeID, JournalComment_CommentID, JournalNote_JournalTypeName, PK_Journal | Import, Overwrite |
| Mergeable Area | Computer Actions, Configuration Item Actions, Incident Actions | Overwrite |
| One-Step Action | Configure BeyondTrust Path, Create Journal from Email, OpenSessionRecording, Portal Create CI BeyondTrustSession, Portal Create New Session, Portal Create Session, Remote Control, Tech Start Chat Session, Update Remote Session Info | Import |
| Go Home | Don't Change | |
| Save | Overwrite | |
| Search | Orphaned Journals, Remote Support Errors | Import |
| Stored Value | BeyondTrust Client ID, BeyondTrust Client Secret, BeyondTrust Path, BeyondTrust Token, BeyondTrust Token Date, BeyondTrust URL, BeyondTrust Version, Incident Object ID, IsAvailable, Journal Object ID, SessionKey | Import |
| Theme | Prussian Blue | Overwrite |
| Web Service | BeyondTrust | Import |
|
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