View the Dashboard
The Dashboard for Cherwell Knowledge-Centered Support allows Users to see:
- Articles by Creator and Articles by Type.
- Articles Created this Month.
- Scored, Resolved, and Referenced Articles.
- If your Role is Coach, you see CKCS Articles Needing Approval or Review that are assigned to you.
To view the Dashboard:
- In CSM Desktop Client, click Dashboards>Dashboard Manager.
- Open the Global folder.
- Click CKCS.
- Select CKCS Overview and then click OK.
You can set the CKCS Dashboard as the default while viewing it by clicking Dashboards>Set CKCS Overview dashboard as default.