Configure the Walk-Up Support

Configure the Walk-Up Support mApp Solution using CSM Desktop Client or CSM Browser Client.

This functionality is only available after applying the Walk-Up Support mApp Solution.

  1. In the Business Objects tab of the Security Groups Manager, ensure the Portal Workgroup Manager Security Group allows edit rights on the Incident Business Object for the following fields:
    • Customer Display Name
    • Customer ID
    • Call Source
    • Status
  2. In the Rights tab of the Security Groups Manager, select Anonymous Browser from the Group drop-down menu for the following groups:
    • Anonymous Browser
    • Portal Customer
    • Portal Workgroup Manager
  3. Choose Sites from the Category drop-down menu.
  4. For the WalkUpSupport Site, ensure the View check box is selected and the Use default check box is cleared.
  5. Repeat Steps 2—4 for the Portal Customer and Portal Workgroup Manager Groups.
  6. Ensure you have a default team defined for all users.