Configure the Walk-Up Support
Configure the Walk-Up Support mApp Solution using CSM Desktop Client or CSM Browser Client.
This functionality is only available after applying the Walk-Up Support mApp Solution.
- In the Business Objects tab of the Security Groups Manager, ensure the Portal Workgroup Manager Security Group allows edit rights on the Incident Business Object for the following fields:
- Customer Display Name
- Customer ID
- Call Source
- In the Rights tab of the Security Groups Manager, select Anonymous Browser from the Group drop-down menu for the following groups:
- Anonymous Browser
- Portal Customer
- Portal Workgroup Manager
- Choose Sites from the Category drop-down menu.
- For the WalkUpSupport Site, ensure the View check box is selected and the Use default check box is cleared.
- Repeat Steps 2—4 for the Portal Customer and Portal Workgroup Manager Groups.
- Ensure you have a default team defined for all users.